Your privacy is very important to us in everything we do. This Privacy Policy explains how Donaria collects, uses, discloses, and protects your personal information when you use our Services.

This Privacy Policy describes what types of data we collect, how we use it, and how we protect the personal information collected by our website, services, and applications. By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Services. We may update this Privacy Policy from time to time, and we will notify you of any material changes by posting the new Privacy Policy on this page.

Article 1: Information We Collect

We collect information that you provide directly to us and information that we obtain automatically when you use our Services.

Information You Provide to Us

This includes information you provide when you:

• Register for an Account, including your email address, display name, and password
• Create or update your Channel profile, including channel name, description, and settings
• Make a Donation, including donor name, message, media attachments, and payment information
• Request a payout, including bank account or e-wallet information
• Contact us for support or communicate with us in any way
• Participate in surveys, contests, or other promotional activities

Information We Collect Automatically

When you use our Services, we automatically collect certain information about your device and how you interact with our Services, including:

• Usage Data: Information about how you use our Services, such as pages visited, features used, and time spent on the platform
• Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers
• Log Data: Server logs that may include IP addresses, access times, pages viewed, and other system activity
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences
• Transaction Data: Information about Donations you make or receive, including amounts, timestamps, and transaction status

Information from Third-Party Services

If you choose to connect your Account with third-party services (such as Google, Discord, or Facebook for authentication), we may receive information from those services, including:

• Your name and email address
• Profile picture or avatar
• Other information you authorize the third-party service to share with us

The data we receive from third-party services depends on their privacy policies and your privacy settings with those services. You should review and adjust your privacy settings on third-party services before connecting them to our Services.

Article 2: How We Use Your Information

We use the information we collect to:

• Provide and Maintain Services: Process Donations, manage your Account, deliver streaming alerts, and provide customer support
• Process Payments: Facilitate Donation transactions, process payouts, and manage financial records
• Communicate with You: Send you notifications, updates, security alerts, and administrative messages related to your Account and our Services
• Improve Our Services: Analyze usage patterns, conduct research, and develop new features and functionality
• Ensure Security: Detect, prevent, and address fraud, abuse, security threats, and other harmful activities
• Comply with Legal Obligations: Meet our legal and regulatory requirements, respond to legal requests, and enforce our Terms of Service
• Personalize Your Experience: Customize content, features, and recommendations based on your preferences and usage patterns

Article 3: How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Payment Gateways

We share payment information with Payment Gateways to process Donations and payouts. Payment Gateways have their own privacy policies governing how they handle your payment information.

With Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Email delivery services
• Analytics and monitoring services
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Public Information

Certain information may be publicly visible on your Channel page, including:

• Channel name and username
• Channel description and settings
• Public Donation messages (if you choose to make them public)
• Donation goals and progress

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our Users or others
• Prevent fraud or abuse
• Respond to government requests

Business Transfers

If Donaria is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Article 4: Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of sensitive information, including password hashing
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Monitoring and logging of system activity

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

You are responsible for maintaining the security of your Account credentials. Do not share your password with anyone, and notify us immediately if you suspect any unauthorized access to your Account.

Article 5: Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Portability

You have the right to access the personal information we hold about you and to receive a copy of your data in a machine-readable format.

Correction and Updates

You can update your Account information at any time through your Account settings. You may also request corrections to inaccurate or incomplete information.

Deletion

You may request deletion of your Account and personal information, subject to our legal obligations to retain certain records (such as transaction records for tax and regulatory compliance).

Opt-Out and Preferences

You can opt out of certain communications and data processing activities, including:

• Marketing emails (by clicking unsubscribe)
• Non-essential cookies (through your browser settings)
• Certain analytics and tracking (where available)

Objection and Restriction

You may object to certain processing of your personal information or request restriction of processing in certain circumstances.

To exercise any of these rights, please contact us at support@donaria.id. We will respond to your request within a reasonable time frame and in accordance with applicable laws.

Article 6: Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our Services. Cookies are small text files placed on your device when you visit a website.

We use cookies for the following purposes:

• Essential Cookies: Required for the Services to function properly, such as authentication and security
• Functional Cookies: Remember your preferences and settings to enhance your experience
• Analytics Cookies: Help us understand how you use our Services to improve functionality and performance
• Advertising Cookies: Used to deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.

Article 7: Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When you delete your Account, we will delete or anonymize your personal information, except where we are required to retain it for:

• Legal and regulatory compliance
• Dispute resolution
• Fraud prevention
• Enforcement of our Terms of Service

Transaction records and financial data may be retained for longer periods as required by law or for accounting purposes.

Article 8: Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.

Article 9: International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our Services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure that your information receives an adequate level of protection regardless of where it is processed.

Article 10: Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you access through our platform. This Privacy Policy applies only to information collected by Donaria.

Article 11: Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last updated" date at the top of this page
• Sending you an email notification (for significant changes)
• Displaying a notice on our platform

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

Article 12: Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@donaria.id
• Subject Line: Privacy Policy Inquiry

We will respond to your inquiry as soon as possible and in accordance with applicable data protection laws.

Article 13: Governing Law

This Privacy Policy is governed by the laws applicable in the jurisdiction where Donaria operates. If you are located in a jurisdiction with specific data protection laws (such as GDPR in the European Union), your rights under those laws will be respected in addition to the rights described in this Privacy Policy.